Summary and interpretation
In this QI study, we evaluated two interventions to reach a goal of 20% reduction in hospital readmission rate. Intervention I included triaging all referrals for MPE to our service with providers, intervention II included scheduled additional phone call follow-up with patients 1 week after thoracentesis to evaluate for recurrence of symptoms and need for TPC. Both interventions showed trends toward fewer hospital readmissions, although they were not statistically significant.
This study subject is important since admissions and readmissions for patients with MPE are high and at least 25% of MPE patients are readmitted within 30 days of discharge, particularly if thoracentesis was performed rather than TPC or pleurodesis.1 5
Intervention I consisted of IP APPs receiving new referrals from the scheduling in order to triage them based on urgency of their symptoms and imaging. This process enabled 16 patients to receive more timely appointments. We saw trends towards decreased hospital admission rates with this intervention. However, the difference did not reach statistical significance. Prior studies have demonstrated improvement in seeing patients sooner and patient satisfaction when triaging patients appropriately with clinical staff.18 19
Intervention II involved nurses and APPs calling patients 1 week after thoracentesis with the Borg scale in order to see if they needed intervention sooner than when they are usually scheduled which is at least 2–4 weeks out. This phone call led to earlier intervention or appointment then planned in nine of the patients. We saw trends towards decreased hospital admission rates with this intervention as well. However, the difference did not reach statistical significance either. This is similar to a study done with nurses calling patients after neurosurgery in which half of patients had improvement in safety because they were told what concerning symptoms to look for, when to call and when to seek emergency care.20
We observed that more procedures were performed while outpatient in the preintervention group as compared with the intervention I and intervention II groups. MPE is a common diagnosis on readmissions and many procedures for MPE are performed in the hospital because of this.4 However, the preintervention group consisted of more inpatient referrals also and had more patients who went directly to hospice once the TPC was inserted after the initial referral order. The intervention I and II groups consisted of more patients in which IP did a thoracentesis first. There were 13 patients that did not need TPCs placed in the intervention I group and 12 in the intervention II group due to patient mortality and resolution of pleural effusion without recurrence.
Hospital admissions were not different between the groups controlling for race, gender and cancer type were evaluated. The hospital admissions were not different between intervention I and intervention II. Therefore, the addition of follow-up phone calls did not show trends towards further improvement.
We noted that although TPCs should be considered early in the management of patients with MPE it is not always possible.6 There were other delays in TPC placement in which we could not control. There were seven in the preintervention group, three in the intervention I group, and two in the intervention II group in which TPC was delayed due to negative cytology requiring further work-up and procedures. There were also 10 in the preintervention group, 12 in intervention I group and 7 in the intervention II group that refused the TPC for several visits prior to placement.
Our QI project consisted of administering surveys to stakeholders to determine interventions to decrease hospital admission rate in patients with MPE. The surveys pointed towards the gaps in knowledge and factors leading to delay in MPE management and geared us towards the interventions needed for decreasing hospital admissions. We found that stakeholders observed an improvement related to the interventions and reduction of unnecessary hospital admissions due to MPE. There was another QI study done in which the researchers evaluated the handover process between surgery and intensive care unit and implemented a standard handover process to decrease medical errors that improved provider satisfaction as well.21
In the surveys, the stakeholders noted that there were often delays in scheduling new referrals, which resulted in higher initial hospitalisation rate for management. However, most referrals were initiated when patients were significantly symptomatic with large pleural effusions. Therefore, these patients in particular are already close to needing intervention prior to even being referred. Early diagnosis and management of MPE can help decrease hospital admissions related to it, earlier referral is important to this process.22
The strengths of this project are the study design per the DMAIC model and reporting per the SQUIRE guidelines.13 14 Recurrent hospital admissions from MPE contribute to a huge mental and financial burden on cancer patients at the end of life. This also raised satisfactions among the referral physicians and allied care providers. This project involved a multidisciplinary effort and engagement from our oncology attending physicians, nurses and case managers as well as the IP attending physicians, APPs, clinic nurses and respiratory therapists.
Limitations
Our study had some key limitations. We did not have control over the referring teams’ referral processes, late clinical presentation of the patient and referral to a different team prior to engagement of the IP team. Patient preference on catheter insertion timing and whether they can get a catheter at all due to social issues such as insurance issues and caregiver help can influence timing of catheter insertion.
Another limitation is lack of patient involvement in this process; we did not survey them before and after the intervention so we were unable to collect any QOL changes. Also, this was a local QI project and not a randomised multi centre-controlled trial which limits our generalizability to other centres. The QI study overall had a small sample size in patient chart review as well as survey responses which can introduce bias in the results. It did not capture all of the providers that are involved with these patients due to the low response rate.
Sustainability
Triaging each referral for timely follow-up does require efficient teamwork and additional providers and scheduling staff time, which may be difficult to sustain long term without an allocation of resources. Measures are being put into place to ensure that all MPE referrals are still sent to APPs to triage for urgency. The post-thoracentesis phone call required nursing staff to make extra phone calls, which are difficult to sustain due to time restrains as well. Since there is little difference in hospital admissions between intervention I and intervention II, the triaging may be more feasible and relevant to sustain than the phone call.
Replication of this process could be difficult to maintain due to time constraints as it involves additional effort and time from the APPs and nursing staff which has been difficult to sustain. A nurse navigator may help sustain such a programme long term by reviewing referrals and follow-up on patients as a standard post procedure protocol.