Background U.S. hospitals will lose more than $53B revenue due to COVID-19 in 2021. The operating room (OR) is the revenue engine of the hospital, 60% of their operating margin comes from perioperative services. Optimizing capacity is essential to financial recovery.
Objectives The aim of this project was to use Adaptive Clinical Management to increase operating room (OR) capacity by improving efficiency (figure 1).
Methods The distinct phases of OR care were mapped. Surgery Prep Time was defined as the interval between anesthesia readiness and surgical procedure start time. Tasks include moving the patient to the OR table, positioning, prepping the surgical field, and performing safety time-outs. Electronic health records (EHRs) routinely record anesthesia readiness and procedure start time stamps. EHR data was extracted and analyzed by SPC charts using AdaptX (Seattle, WA). Inter-surgeon performance variation was quantified using funnel plots. Interviews with the best performing surgeons informed standard work protocols which were implemented by a clinical champion, then by the wider group. Daily clinical performance data updates enabled surgeons to rapidly adapt their workflows to improve efficiency.
Results Baseline surgical prep time was 13.7 minutes (figure 2). Surgeons’ variation in prep times were quantified using a funnel plot (figure 3), two surgeons identified with shorter prep times, one outside the 3-sigma lower control limit (special cause variation). Commonalities in their practices were identified, including specific tasks performed during the surgical prep time, solutions used for prepping, task sequencing, and interdisciplinary collaboration. The team leader adapted their personal workflow in September 2021 and demonstrated a reduction in surgical prep times (figure 4). Team performance also improved (figure 5), surgical prep times reduced to 11.9 minutes. The team performed at least one additional surgery per day, resulting in a 25% increase in case volume (figure 5), from 70 cases per month to 88 cases per month
Conclusions Resource-neutral, data driven small system improvements, resulted in a 25% increase in case volumes post intervention, creating >$2.5M additional revenue.