Lessons and limitations
Lessons were learnt throughout the process and the project had its strengths and limitations. Using the functionality of an IT system to implement quality improvement interventions, while incorporating the expertise of a multidisciplinary team meant that the changes introduced combined well with current practice. However, smaller than expected patient numbers and an uncertainty over whether the measured change reflects an improvement in documentation or a real change in practice are significant drawbacks.
The major strength of this project was the ability to work within an integrated IT system. Using an existing system meant no extra training was required for staff carrying out the intervention or collecting the data. There were no additional forms or stickers, reducing the burden of the intervention for nursing staff. Being able to use the functionality of CareVue to introduce a prescription for SSD helped to ensure good compliance with the intervention from nursing staff.
A further strength of the project was the multidisciplinary nature of the team, as well the availability and expertise of local IT staff. The member of staff responsible for making changes within CareVue was himself a staff nurse and knew the system’s strengths and limitations. Having medical and nursing staff involved in designing the intervention meant that there was a good understanding behind the processes involved with prescribing, carrying out prescriptions and documenting care on the unit. This resulted in an intervention that was reliable and sustainable.
Collecting a second round of data after 3 months and analysing the results helped the team to modify the intervention as the project was progressing. It was noted at this stage that the care bundle when prescribed was leading to excellent documentation of SSD; however, it had not been prescribed in half of the patients, leading to only 30.8% compliance with regular SSD. Redesigning the process to promote care bundle prescription was a key step in maximising the effect of the intervention at an early stage. Waiting a year to reaudit would have resulted in time wasted.
An added benefit of an online system was the ease with which records can be interrogated, allowing for quick and complete data collection. Easy data collection makes quality improvement more accessible, and projects are more likely to be completed when full data are readily available.
The project was not without its limitations. It is difficult to determine whether the improvement in regularity of SSD was really a change in practice or simply the result of more complete documentation. At baseline, documentation of SSD was very sporadic and there were no days on which any patient had four episodes or SSD every 6 hours documented. However, at this time, there was no dedicated location within CareVue to document SSD if it was carried out. The intervention provided a reminder to carry out SSD but also a place in which staff could document that it was being done. Whether the results simply reflect better documentation or indeed better practice is unclear. A way around this issue would have been to survey nursing staff at baseline to get a measure of whether they were doing regular SSD in appropriate patients or not.
Over the course of the last 6 months of data collection, two patients were not prescribed the care bundle. Both were patients who had their tracheostomy with SSD port inserted in theatre on behalf of the critical care unit, bypassing the tick-box reminder included in the tracheostomy insertion checklist. The tracheostomy care bundle was not prescribed and neither patient had any documented evidence of SSD as a result. This was an unanticipated failure of the design of the intervention, resulting in a cohort of patients bypassing the reminders put in place. This should form a focus for further quality improvement work.
Finally, patient numbers were lower than expected. The initial baseline period of 3 months of data collection identified nine patients for a combined 111 days. Subsequently, it was determined that 3 monthly intervals should provide reasonable patient numbers. Unfortunately, the subsequent 3 months included only four patients (65 ventilator days), and the final 3 months of data collection included three patients (35 ventilator days). If a single patient in these cohorts was not prescribed the care bundle, then it led to major changes to the results. Conversely, having small patient numbers did allow us to analyse each patient’s records in detail. This helped us to determine the reasons why the bundle had not been prescribed or why SSD had not happened when prescribed.