Finalised domains and 32 items based on qualitative findings, content validation and cognitive interviews
| Domain 1: TB care services the following questions pertained to the satisfaction level with the TB care services | |
| 1. Item 1 (Q1) | How satisfied are you with the TB diagnostic services? (Eg, Sputum test, X-ray, other tests) |
| 2. Item 2(Q2) | How satisfied are you with the TB treatment services? Eg, TB drugs, doctor consultation, referral services) |
| 3. Item 3(Q3) | How satisfied are you with the follow-up services? (Eg,: reminding you about your next visit to the centre for collecting drug and sputum test). |
| 4. Item 4(Q4) | How satisfied are you with the working hours of this centre? |
| 5. Item 5(Q5) | How satisfied are you with the distance of this centre? |
| 6. Item 6(Q6) | How satisfied are you with the waiting time spent? (to receive TB drugs, to consult the doctor) |
| 7. Item 7(Q7) | How satisfied are you with contact screening services? |
| Domain 2: Attitude of the Healthcare Provider The following questions indicated the patients’ experiences with the healthcare provider. | |
| 8. Item 1(Q8) | How often are you satisfied with the way the healthcare provider treats you? |
| 9. Item 2(Q9) | How often does the health visitor respond to your queries? |
| 10. Item 3(Q10) | How often does the health visitor explain to you the importance of treatment? |
| 11. Item 4(Q11) | How often do you feel discriminated by the care provider because you're affected by TB? |
| 12. Item 5(Q12) | How often does the doctor spend sufficient time with you? |
| 13. Item 6(Q13) | How often the health visitor does spent sufficient time with you? |
| 14. Item 7(Q14) | How often do you feel that the care provider is rude to you? |
| Domain 3: Information given to the patient The following questions referred to the medical information provided to patients. | |
| 15. Item 1(Q15) | How satisfied are you with the information given by the doctor on TB care services? (Eg, cause, spread, prevention) |
| 16. Item 2(Q16) | How satisfied are you with the information given by the doctor on TB care services? (Eg, drug regimen, duration of treatment, curability, side effects) |
| 17. Item 3(Q17) | How satisfied are you with the information given to you by the Health provider? (Eg, cause, spread, prevention) |
| 18. Item 4(Q18) | How satisfied are you with the information given to you by the Health provider? (Eg, drug regimen, duration of treatment, curability, side effects) |
| 19. Item 5(Q19) | How satisfied are you with the information given to you about the consequences of irregular treatment by the Health Provider? (Eg, that discontinuation of TB drugs would sometimes lead to drug resistance). |
| Domain 4: Basic amenities in the centre The following questions indicated basic amenities in the health facility. | |
| 20. Item 1(Q20) | How would you rate the seating facility in this centre? |
| 21. Item 2(Q21) | How would you rate the quality of drinking water available in this centre? |
| 22. Item 3(Q22) | How would you rate the cleanliness of this centre? |
| 23. Item 4(Q23) | How would you rate the toilet facility available in this centre? |
| 24. Item 5(Q24) | How would you rate the injection room in this centre? |
| Domain 5: Affordability The following questions represented the expenditure incurred on TB treatment. | |
| 25. Item 1(Q25) | How often have you spent money on doctor consultation? |
| 26. Item 2(Q26) | How often have you spent money on TB diagnostic tests? |
| 27. Item 3(Q27) | How often have you spent money on the purchase of TB drugs? |
| 28. Item 4(Q28) | How often did you spend money to travel to a health facility? |
| 29. Item 5(Q29) | How often was the incentive provided by the programme helpful? |
| 30. Item 6(Q30) | How often you have to pay bribes for availing TB care services in this centre? |
| 31. Item 7 (31) | How often did the financial costs prevent you from going to the health facility? |
| Domain 6 overall rating | |
| 32. Item 32 | Overall satisfaction with the facility |
TB, tuberculosis.