Incremental results for the total programme cost
| Total participants | Outcome | Incremental number |
| From 12 333 total clients | Clients with good clinical outcome | 3453 |
| Clients with good adherence | 2467 | |
| Clients with correctly labelled medication | 1603 | |
| Clients with quantity included in label | 5057 | |
| Clients with no medication labelling errors | 5550 | |
| Clients who can read medication label | 2837 | |
| Clients who can explain frequency/duration | 987 | |
| From 14 pharmacies | Pharmacy incharge has SOP | 5 |
| Pharmacy has worker responsibility documented | 6 | |
| Pharmacy with stock cards available | 3 | |
| Pharmacy where medication count=stock card | 3 | |
| From 75 | Physicians/clinical officers/pharmacists rate their QI knowledge ‘high’ | 20 |
| From 17 | Records staff rate their QI knowledge ‘high’ | 4 |
| From 77 | Counsellors/expert clients rate their QI knowledge ‘high’ | 12 |
| From 78 | Nurses/midwives rate their QI knowledge ‘high’ | 7 |
| From 79 | Pharmacy/lab assistants rate their QI knowledge ‘high’ | 4 |
QI, quality improvement; SOP, standard operating procedure.