Dispensing practices (14 facilities)
| Practice | Baseline (March 2012) | End line (August 2014) | Improvement Pvalue |
| Client was given the prescribed medicine | 94% (76/81) | 100% (152/152) | +6% P=0.002 |
| Dispensed medicine labelled with medicine’s name | 96% (73/76) | 98% (142/145) | +2% P=0.4144 |
| If labelled with medication name, it was correct | 86% (62/72) | 99% (147/148) | +13% P<0.0001 |
| Medication dosage included | 92% (69/75) | 93% (139/149) | +1% P=0.7238 |
| If dosage included, it was correct | 90% (63/70) | 99% (137/138) | +9% P=0.001 |
| Medication quantity included | 52% (40/77) | 93% (137/148) | +41% P<0.0001 |
| No labelling errors/omissions | 38% (32/85) | 83% (129/156) | +45% P<0.0001 |
| Client knows why he/she is getting medicine? | 91% (70/77) | 83% (123/148) | −8% P=0.1119 |
| If labelled, client can read medicine label? | 69% (50/72) | 92% (123/133) | +23% P<0.0001 |
| Client can explain how much, how often and for how long medication should be taken? | 75% (49/65) | 83% (119/144) | +8% P=0.2215 |